Never Hurts to Ask

I am new to this RVing thing and I am learning each and everyday!  I wanted to share an experience I had with a company I've never been to or directly purchased anything from.  I recently bought a (new to me) 2011 Palomino Bronco 1200 from a dealer in Apex, NC.  I have never owned a camper before or any kind or RV.  After my wife and I picked up the camper and got the normal walk through on basic systems, we were on our way back home.  Everything seemed to work and the only main thing that I knew I needed was a new battery.

In my learning curve, I decided to take the popup up/down a few times and see if there were any hidden issues.  I noticed that when the top was down, there was no power to the outlets but sometimes after raising the top, the power still wasn't working.  After using my engineering instructor knowledge, ie: volt meter, I realized there was what I thought was a short somewhere, long story short, there wasn't a short but a faulty kill switch that triggers when you lower the top, but this switch was rusty and sometimes didn't like to re-trigger itself. 

I did the usual thing that most people do today, tried my luck on google and didn't really find anyone or thing that mentioned the switch and was starting to think I was going to have to rig something with a different type of switch.  Before I did that, I had a thought of calling
Forest River, inc's support line and seeing if they could help.
I had already gone over their website but the camper manuals didn't go back to 2011 and the newer ones didn't mention the kill switch.  The customer service rep was more than helpful and told me after asking that the switch could be around $10 but they needed a photo to make sure they knew which type I had. 
I sent a couple of photos and within 30 mins, I received a reply asking for my address and said they would ship it out that day for FREE!  Yes, you read that right.  I could not say thank you enough and when the package arrived with 2 day overnight mail, it not only had 1 but 2 switches.  As far as I know, this camper isn't under warranty and I have never dealt with them before but I can say that in the future, they will be at the top of my list if and when I look to upgrade.